Customer Success Manager
Location: Chicago (hybrid) Type: Full-time
About Toro TMS
Trucking runs on pen and paper or software built decades ago, and most carriers are stitching together a half-dozen tools that don't talk to each other. We're replacing all of it.
Toro is a modern, end-to-end TMS built specifically for asset-based carriers — the companies that own the trucks and employ the drivers. Load management, dispatch, driver pay, invoicing: one system. More loads moved. Invoices out the door faster. Drivers paid correctly and on time.
About the Role
Toro TMS is looking for a highly organized, proactive, and relationship driven Customer Success Manager to join our growing team.
In this role, you'll manage a growing portfolio of trucking customers representing over $3 million in ARR. You'll be responsible for building strong relationships, driving product adoption, managing renewals, and identifying opportunities to grow existing accounts.
We're looking for someone who can balance strategic account management with a hands on understanding of our customers' day to day operations. The ideal candidate is a strong communicator, comfortable navigating challenging conversations, and c
