Service Delivery Manager (Central Region)

 

This job opening is not eligible for immigration/work visa sponsorship

 

POSITION SUMMARY:

The Service Delivery Manager is responsible for the seamless delivery of maintenance and services to Toshiba clients. The Service Delivery Manager will be responsible for personnel management of a team, on average, of 25 technicians. The Service Delivery Manager is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. The Service Delivery Manager responsibilities, which embrace both administrative and technical tasks, are best suited for skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions. A Service Delivery Manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of top-notch maintenance and services that meet customer demands in an effective and cost-efficient manner. The Service Delivery Manager will be working at times in a very high demand and high-pressure environment due to business needs, customer expectations and customer driven situations. The Service Delivery Manager will at times need to think outside of the box t