Customer Experience Specialist (Portuguese/Spanish/English)

As a Customer Experience Specialist, you’ll serve as the main point of contact for our growing base of salon partners across Spain, delivering support across phone, email, and live chat. As an expert in all things Treatwell, you’ll confidently handle a wide range of inquiries—from navigating our salon software and marketplace to resolving treatment issues—building strong, lasting relationships and ensuring an exceptional experience for both partners and customers.

You work efficiently, can handle multiple tasks at once, and always maintain a positive attitude and friendly service during every interaction. You’ll report to the Customer Experience Team Leader based in Spain. Your main focus will be supporting the Spanish market, while also supporting the Portuguese one when needed.

We are looking for a junior candidate with prior experience in similar roles.

This is a full-time hybrid position, working 4 days in our Lisbon office and 1 day remotely per week. The work schedule operates on a rotating shift basis (as needed) from Monday to Friday, completing 40 hours within the hours of 10:00 AM to 8:00 PM, and Saturdays from 8:00 AM to 12:00 PM (Lisbon time zone).

🧐 You will be responsible for:

• Providing excellent customer service at every point of contact (via phone, mail and live chat)
• Maintaining a high level of partner and customer satisfaction score (PSAT/CSAT)  across all channels (p