Director of Client Management
The Director of Client Management is responsible for the overall performance, growth, retention, and client satisfaction of Triage's staffing business. This role provides strategic leadership to the Client Management team and serves as the point of contact for client relationship management, escalations, service delivery, and operational excellence.
The Director partners closely with Recruiting, Business Development, Operations, and Leadership to ensure exceptional client outcomes, optimize team performance, and support organizational growth objectives. This role is responsible for developing and executing client management strategies that drive customer retention, service quality, and long-term business success.
Requirements
Core Functions & Responsibilities
Leadership & Team Development
- Lead, mentor, and develop a high-performing team of Client Managers.
- Establish departmental goals, performance standards, and accountability measures aligned with company objectives.
- Coach and develop team members through regular feedback, performance management, and career development planning.
- Foster a culture of collaboration, accountability, continuous improvement, and exceptional client service.
- Proactively address performance concerns and implement improvement plans as necessary.
- Partner with the Training team to identify developmental needs and creat
