Associate Investigator

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork

With over a billion reviews and opinions published on Tripadvisor, and hundreds more coming in every minute, it's vital for us to manage customer support, detect and block fraudulent content, and handle investigations related to content integrity. This is a blended role within Tripadvisor's Fraud team, serving as an operational link between onshore leadership and our offshore delivery teams. You'll provide a positive customer support experience, educate users and owners on our guidelines, and safeguard the credibility of platform reviews, with opportunities to grow into deeper fraud investigation work as your skills and interests develop.

Why this job is excellent

Managing the lifecycle of complex end-user requests requires dynamic problem-solving, empathy, and passion combined with a commitment to top-tier training programs and quality assurance (QA). As you grow in the role,