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Posted Yesterday•Remote
Helpdesk & Customer Support Administrator - WFH (Weekend and Graveyard)
MiddleRemoteSalary undisclosed
Job Description
- Provide responsive Helpdesk support to clients, site teams and internal stakeholders and complete assigned compliance administration during periods of lower call and email demand.
- Monitor Helpdesk calls and shared email channels and provide a professional first response to work requests, enquiries, complaints and escalations.
- Accurately log, prioritise and allocate requests with all required client, site, contact, service category, response time and supporting information.
- Track requests through to closure, follow up overdue actions and obtain appropriate completion evidence.
- Escalate urgent matters, complaints, repeat service failures and potential safety, environmental, quality, HR or commercial issues to the authorised manager.
- Prepare daily reports for nominated major contracts and weekly reports for other contracts, highlighting open requests, overdue actions, repeat issues and exceptions
- Respond to routine enquiries, maintain handover notes and keep after-hours escalation contacts current.
- Support client and internal meetings through status reports, action registers, minutes and follow-up.
- Maintain contract compliance calendars and registers covering reporting obligations, review dates, document expiry dates and required evidence.
- Compile and check pre-commencement and pre-service documentation, including site information, inductions, training records, safe work documents, safety data sheets
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