Principal Strategic Customer Success Partner (Commercial)

About the Role 

The Principal Strategic Customer Success Partner is responsible for actively managing & expanding a book of assigned accounts within the Transportation Management division. This includes visiting with clients on a regular basis (as needed), owning & setting account strategy, and partnering with operations personnel to meet strategic and tactical continuous improvement initiatives. This person is responsible for project management, account growth & expansion, and the utilization of the client engagement playbook to design & execute an account plan.  

You will work very closely with a major Manufacturing-based enterprise TM customer (with the potential for additional enterprise TM customers to be added to scope). You will integrate heavily into the customer's network to drive key contract