Customer Success Manager
Sadie is building technology for hospitality. Sadie is a 24/7 voice AI agent for hotels: it answers guest calls, shares property information, gives real-time availability and rates, and books and manages reservations. We're headquartered in Montreal and owned by Valsoft. You can find out more at heysadie.ai.
We're looking for a Customer Success Manager to look after our hotel partners in the Australian market. You'll take each hotel from signed contract to live, then stay their main contact for as long as they use Sadie. The job combines hands-on implementation, day-to-day account management, and building the processes the team will rely on as we add hotels. You'll work closely with Product, Engineering, Partnerships, Sales, Support, and Marketing.
AI should be part of how you work. Use it to research, draft, analyze, and automate. You're responsible for the quality of the result.
What we value
- Sound judgement and attention to detail.
- Taking responsibility and finishing work without being chased.
- Understanding how a hotel makes money, and caring whether Sadie adds to it.
- Curiosity, and a willingness to change an approach that isn't working.
- The honesty to tell a customer or a colleague when something isn't good enough, including your own work.
What you'll do
Get new hotels live quickly and properly
- You'll run onboarding end to end for new hotel partne
