Head of Customer Support
We're working with a growing UK-based SaaS business that provides a market-leading software platform to organisations across the visitor attractions, leisure and hospitality sectors. Their technology supports critical business operations, helping customers deliver exceptional experiences while managing complex day-to-day activities.
As part of their continued growth, they are now looking to appoint a Head of Customer Support to lead their customer-facing support function and play a key role in shaping the customer experience across the business.
This is a hands-on leadership role, ideal for an experienced customer support professional who enjoys developing people, improving processes and acting as the bridge between technical teams and customers.
About the opportunity:
You'll take ownership of the customer support operation, leading a team that provide frontline support, dedicated account assistance and customer onboarding services. Working closely with senior stakeholders across the business, you'll help drive service excellence while ensuring customer issues are resolved effectively and efficiently
Key responsibilities include:
- Leading and developing customer support and onboarding teams
- Managing customer escalations and ensuring timely resolution of complex issues
- Acting as the key link between customers, support teams and engineering functions
- Driving s
