Dispatch Lead
As a Dispatch Lead, you will lead a large frontline operations team responsible for both customer support and real-time dispatching functions. You'll own the performance of your team, ensuring every customer and driver interaction is handled with empathy and efficiency while maintaining operational excellence across our service.
This is a highly visible leadership role that requires strong people management skills, sound judgment, and the ability to thrive in a fast-paced environment where priorities can change quickly. You'll coach and develop your team, manage staffing and scheduling, solve operational challenges in real time, and partner closely with local leadership to identify root causes and implement long-term improvements.
This is an in-person position based in Park City five days per week. Weekend availability may be required based on operational needs.
What You'll Do
- Lead, develop, and manage a team of frontline agents responsible for customer support and dispatch operations
- Serve as the primary escalation point for complex customer and operational issues, making thoughtful decisions in real time with limited guidance
- Own team performance metrics across customer experience, operational outcomes, quality, productivity, and service
