Field Operations Manager
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. This role will also require travel to Birmingham, AL at least 2x/month**
What You’ll Do:
- Ensure operational excellence and an unbelievable customer experience
- Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
- Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback a
