Customer Success Representative

Are you looking to kickstart your career in sales? Whether you're already working in a customer success role or come from a background in hospitality, retail, account management, call centres, or another customer-facing role, this could be the perfect next step.

If you enjoy talking to people, building relationships, solving problems, and are motivated by uncapped earning potential, we'll provide the training and support to help you succeed. This is a fast-paced, phone-based role in a target-driven environment, so you'll need to be motivated, resilient, and driven to achieve KPIs while delivering an exceptional customer experience.

What you'll be doing:

• Onboarding new tradies and guiding them through their first experience on the platform

• Conducting nurture calls to support customer success

• Re-engaging tradies who have become inactive and helping them maximise their return on investment

• Having meaningful conversations to encourage ongoing platform engagement

• Educating tradies on best practices and providing tailored recommendations

• Managing and tracking customer performance and campaign activity

• Assisting with service-related