Eligibility Specialist - Full Time - Germantown, TN
Job Title: Eligibility Specialist
About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.
Position Overview
The Eligibility Specialist ensures that all patient insurance and referral information is accurate, current, and correctly entered in the system. This role is responsible for verifying benefits, resolving claim issues, and supporting patients with benefit-related questions, working collaboratively with internal teams to ensure a seamless patient experience.
Key Responsibilities
- Verify insurance benefits for new patients, add-ons, and hospital surgeries
- Verify benefits on existing patients and update records as needed
- Enter and validate patient demographics and insurance in Practice Management (PM) and EMR systems
- Enter and verify copayments and financial information
- Contact primary care physicians or pa
