CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

SalesCloser.ai currently has the position of Customer Success Manager available, and we’re excited to tell you about it! OVERVIEW We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team. You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast‑paced environments, love building systems, and know how to deliver value, this role is for you. As a member of the Customer Success Team, you’ll work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai. RESPONSIBILITIES • Manage a high‑volume book of SMB and mid‑market accounts • Drive engagement through scaled touchpoints rather than manual check‑ins • Prioritize accounts based on health, risk, and opportunity • Ensure customers launch successfully and reach early time‑to‑value • Monitor usage and proactively intervene when accounts stall • Partner with onboarding to ensure smooth, consistent handoffs • Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows • Build repeatable playbooks for onboarding, adoption, and renewal • Continuously improve processes to support more cu