Scaled Customer Success Manager

Workyard builds workforce management software for contractors. GPS-verified time tracking tied to cost codes and job budgets, feeding payroll, trusted by over 50,000 tradespeople.

This role keeps the white-glove experience for contractors we cannot afford to call every month, by running programs that reach all of them and working the accounts that need a human.

You will own retention for our mid-market and SMB customers. Larger accounts get personal coverage and renewal conversations you run yourself. Smaller ones get a program you design, with your time going to the accounts it flags as at risk. Roughly half your week is the program, half is the book.

What you will do

• Own gross revenue retention and renewal rate for your book

• Run the renewal calendar so no contract reaches its date cold, and handle the renewal conversations for larger accounts yourself

• Work a health score daily to find contractors who are slipping, and tell us where the score is wrong so we can tune it

• Use that same score to find contractors who are thriving, and turn them into testimonials, referrals and case studies

• Build and run enablement that gets contract