IT Support Engineer (Service Desk)
About Steadfast Solutions
Steadfast Solutions is an Australian managed IT services provider (MSP) that businesses of all kinds rely on to keep their technology humming. We support small and medium organisations across many industries, making their IT secure, reliable and refreshingly hassle-free. Our service desk is growing, and we're after an engineer who loves solving problems and looking after people.
About the role
As an IT Support Engineer on our service desk, you'll be the friendly first and second point of contact for our clients, resolving day-to-day IT issues remotely and, when needed, on site. You'll work across Microsoft 365, Windows, networking and security, logging your work in Autotask and documenting as you go in IT Glue. This is a hybrid role based in Brisbane, splitting your time between our Paddington office and home.
What you'll be doing
- Responding to and resolving support tickets by phone, email and remote session, meeting our response and resolution SLAs
- Troubleshooting Microsoft 365 (Outlook/Exchange, Teams, SharePoint/OneDrive), Windows desktops and common business apps (Office, Adobe, browsers)
- User administration: password and MFA resets, new account setup, distribution lists and permissions
- Onboarding and offboarding client staff, including mailbox and access changes
- Actioning security items: verifying suspicious and phishing emails, applying firewall and web-filtering c
