Customer Success Executive (Onboarding)
About Metaforms
Metaforms is redefining how market research gets done. Our AI platform empowers the world's leading research agencies to scale 10x faster while maintaining uncompromising quality. With AI Agents that augment survey programming, data processing, and project management, we help customers like Dynata, Savanta, and Borderless Access deliver more projects with less friction.
1,000+ surveys processed monthly
Serving Fortune 500 companies across the globe
Rapid month-over-month growth
Series A funded and growing fast, we're aggressively scaling our customer success team to ensure every new customer gets to value quickly and stays there.
The Role
We're looking for a Customer Success Manager focused on Onboarding to own the earliest and most critical phase of the customer journey at Metaforms.
When a research agency signs with us, they're not just buying software — they're changing how their entire operations team works. Your job is to make that transition fast, structured, and successful. You'll own onboarding end-to-end, run pilots with new accounts, and ensure customers are confident and producti
