Customer Success Specialist

🌎 Location: Hybrid in Estonia

💰 Compensation: 1,900 - 2,300 EUR gross monthly, based on your experience and seniority level.

💡About the role:

The Customer Success Specialist (CSS) at Xolo is a versatile role that combines helping customers succeed with proactive sales. The CSS acts as the main contact for clients, using their knowledge to understand needs, solve problems, and ensure a smooth start. With a strong understanding of the product and customer issues, the CSS adopts a consultative sales approach. This entails identifying opportunities to upsell or cross-sell additional products or services that align with the customer's goals and enhance their overall experience. 

✍️As a customer success specialist at Xolo, you will:

Sales & Growth 

• Proactively engage with leads through callbacks, emails, and outbound efforts, identifying new prospects and nurturing them through the sales funnel.
• Have a deep understanding of our plans and add-on services to educate and support potential leads, manage inbound leads, and qualify them based on criteria.
• Optimize the sales funnel and ensure a seamless experience for new customers to drive exceptional customer satisfaction.
• Explore new sales strategies when necessary, such as seeking