Technial Support Engineer - NOC (24x7 Operations Support)

We are looking for a NOC Engineer to join our operations team and help ensure the availability, stability, and reliability of our systems and services. In this role, you will monitor applications and infrastructure, respond to system alerts, manage support tickets, and coordinate with relevant technical teams to resolve incidents.

This position operates on a rotating 24x7 shift schedule, including weekends and public holidays, to ensure continuous service monitoring and timely incident response.

Fresh graduates with a strong willingness to learn, a proactive mindset, and a sense of responsibility are welcome to apply.

Responsibilities

• Monitor applications, systems, and IT infrastructure to identify potential issues and ensure service availability.
• Respond to system alerts, investigate incidents, and escalate issues or service disruptions to the appropriate technical teams.
• Perform routine operational checks, system health monitoring, and scheduled maintenance activities, including patch updates where required.
• Manage, prioritize, and assign support tickets to the relevant teams, ensuring incidents are tracked and followed up until resolution or handover.
• Coordinate with technical teams and stakeholders to provide timely updates on incidents and operational issues.
• Maintain accurate operational documentation, incident records, and handover notes in accordance with established procedures.