Customer Delivery Manager - Manufacturing

About Zendlabs

Zendlabs is one of the UK's fastest growing contract manufacturers specialising in sports nutrition, health & wellness, nutraceuticals and functional products. From concept through to formulation, procurement, manufacturing, packaging, fulfilment and delivery, we help ambitious brands bring innovative products to market quickly and successfully.

The Opportunity

You will own every customer manufacturing project from receipt of the Purchase Order through to final customer delivery. Acting as the single point of ownership, you will coordinate Sales, Innovation, Procurement, Planning, Manufacturing, Quality, Finance and Fulfilment to ensure every project is delivered On Time In Full (OTIF). You will proactively communicate with customers, remove blockers, drive accountability across departments and ensure customers always know the status of their projects.

Purpose of the Role

To successfully deliver every manufacturing project by coordinating internal stakeholders, managing stage gates, providing proactive customer communication and ensuring products are delivered safely, on time, in full and to specification.

Key Responsibilities

End-to-End Project Ownership

·        Own projects from Purchase Order through to customer delivery.

·        Manage timelines, milestones, risks and dependencies.

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