Warehouse Administrator & Customer Service Agent

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Key Responsibilities:

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
• Provide timely and accurate information regarding order processing, shipping, and product availability.
• Collaborate with internal teams to address customer concerns and escalate issues as necessary.
• Document customer interactions and update records to ensure accurate tracking of inquiries.
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.

Requirements

What you’ll bring:

• A proactive, can-do attitude with a strong customer-first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience (preferred but not essential)
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid wo