EN - Reception Agent

• Answering phones and giving guests all information about the hotel.
• Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
• To convey all kinds of information about the guests' needs and the duration of their stay at the hotel to other departments in the hotel (Housekeeping, Food & Beverage).
• To collect guest invoices and give them to the Manager at the end of the day along with accounting and statistical information.
• Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
• Reporting to the FO Manager.
• Checks unpaid debts and follows up on them.
• Optimizes the hotel's average room rate and the hotel's occupancy rate.
• Checks your cash register.
• Issues guest invoices and collects these invoices.

Your experience and skills include:
Service focused personality is essential

• Experience is an asset
• Prior experience working with Opera or a related system.
• Able to communicate in written and spoken English.
• Successful problem-solving skills.
• Able to work shift in terms of working hours.