Human Resources Operations Manager

Human Resources Operations Manager

Location: Chelsea, New York City, NY

Job Type: Full-Time | On-Site (5 Days per Week)

Job Reports To: Vice President, Talent Management

Salary Range: $110,000-$140,000 DOE plus excellent benefits package

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job/Role Description:

The HR Operations Manager will own and scale the systems, processes, programs, and data infrastructure that power our People function. You will lead and partner on the development, implementation, and continuous improvement of operational processes and systems that support the full employee lifecycle—from recruiting to offboarding. This is a highly hands-on role for an HR Operations leader who is equally comfortable running payroll, managing benefits, implementing HR technology, auditing complex data, and turning workforce data into actionable business insights.

This role ensures our HR operations are compliant, secure, data-driven, and built to scale, while also providing a seamless employee experience. This is a hands-on individual contributor role partnering with cross-functional stakeholders and building the foundation of our core HR functions including compensation, benefits, HRIS, payroll, and compliance. This role will report to Vice President, Talent Management.

Key Responsibilities:

• Own and execute end-to-end HR operations across the employee lifecycle, including onboarding, payroll, benefits, compensation, performance management, learning and development, and offboarding.
• Manage full-cycle payroll for salaried and hourly employees, including timecards, payroll changes, deductions, audits, reconciliations, and issue resolution to ensure accurate and timely payroll.
• Own administration and continuous improvement of employee benefits, 401(k), equity, lifestyle perks, and other total rewards programs.
• Lead annual open enrollment and benefits initiatives, including vendor management, employee communications, system configuration, audits, and identifying creative ways to enhance benefit offerings.
• Lead the end-to-end selection and implementation of a new HRIS and payroll vendor, from requirements gathering and vendor selection through configuration, integrations, data migration, auditing, testing, launch, go-live, and optimization.
• Own and optimize the People team's HR technology ecosystem, including HRIS/payroll, Lattice, EasyLlama, Notion, and other HR tools and systems.
• Develop, streamline, and automate scalable HR processes, workflows, methodologies, templates, and toolkits that improve operational efficiency and the employee experience.
• Build and maintain dashboards and reporting across headcount, turnover, hiring, compensation, payroll, benefits, performance, compliance, and workforce planning. Identify business insights, risks, and opportunities and provide actionable recommendations to senior leadership.
• Lead cross-functional HR projects from planning through execution, establishing clear milestones, ownership, timelines, documentation, and measurable outcomes.
• Serve as a trusted point of contact for employees and managers, providing timely HR support, guidance on policies and procedures, and effective resolution of HR Operations issues.

Requirements:

• 5+ years of progressive HR management and leadership experience, with direct ownership and accountability for HR Operations, programs, systems, processes, and cross-functional initiatives.
• Strong hands-on experience managing full-cycle payroll for salaried and hourly employees, including timecards, audits, reconciliations, deductions, and issue resolution.
• Demonstrated experience leading HRIS and/or payroll system implementations or migrations, including vendor selection, project management, configuration, data migration, testing, and launch.
• Hands-on experience managing employee benefits, 401(k), equity, open enrollment, and total rewards programs.
• Strong HR technology experience with platforms such as Justworks, Lattice, EasyLlama, Notion, or comparable HR systems.
• Advanced Excel/Google Sheets and HR analytics skills, including pivot tables, complex formulas, data reconciliation, and analysis across multiple datasets.
• Demonstrated ability to build dashboards and workforce reporting, identify trends, and translate HR data into actionable business insights for leadership.
• Strong knowledge of U.S. employment laws and HR compliance, with excellent project management, problem-solving, attention to detail, and stakeholder management skills.

Preferred requirements:

• Experience leading HR Operations within a high-growth, startup environment.
• Proven experience independently leading an end-to-end HRIS and/or payroll vendor selection and implementation.
• Bachelor's degree in Human Resources, Business Administration, or a related field, and/or HR certification such as SHRM-CP/SCP or PHR/SPHR.
• Entrepreneurial DNA: a ‘builder’ mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.

Work style & logistics:

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow:

• Care: We care deeply about each other, our colleagues, patients, providers, clients, and communities we serve, knowing that what we do has a meaningful difference in people’s lives.
• Curiosity: We stay curious, are bothered by limitations, and never settle for complacency because yesterday’s answers won’t solve tomorrow’s problems.
• Clarity: We get concrete and create clarity through focused thinking, direct communication, and decisive action so great teams can move fast.
• Craftsmanship: We believe excellence and innovation are habits.
• Commitment: We are relentlessly committed to winning together the right way.

Our Compensation & Benefits:

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
  • 12 vacation days accrued annually for rest, travel, and personal time
  • Up to 9 sick/wellness days to prioritize your health and well-being
  • 12 paid company holidays throughout the year
  • 2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care about
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
  • 100% match on the first 3% contributed, and 50% match on the next 2% contributed
• A collaborative, mission-driven team helping transform healthcare at scale

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.

This position is responsible for complying with all organizational security, privacy, and compliance policies applicable to the role, including separation of duties requirements, and for protecting the confidentiality, integrity, and availability of the information and systems they access.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.