Customer Support Specialist - 12 month contract (d/f/m)
As a customer support specialist at Ableton, you’ll be part of a diverse, international team that includes many musicians and experienced Live users. Your mission is to uphold Ableton’s reputation for attentive, customer-focused support. Success in this role requires strong self-motivation, the ability to view challenges from the customer’s perspective, and a genuine interest in enhancing the overall Ableton user experience.
We’re seeking a new team member with solid knowledge of Ableton Live and a passion for music technology. You should have a passion for providing excellent customer experience in English, and enjoy helping users resolve issues via email.
This is a full-time, 12 month contracted position in Berlin with a desired start date in November 2026 (flexible). We offer the option to alternate flexibly between remote work and time on-site in our Berlin office.
- You will deliver technical support to users via email
- You will assist customers with sales and account-related inquiries through email
- You will work closely with various teams across Ableton to resolve product-related issues and improve support workflows
- You will contribute to team meetings and participate in dedicated workgroups
- You bring a good understanding of Ableton Live and feel at home working with audio hardware, software, and troubleshooting on macOS and/or Windows
- Your written and spoken communication skills are excellent in English (Other languages, especially French, or German (approx. C1 level) are a plus
- You approach challenges with a service-oriented mindset and naturally consider situations from the customer’s point of view
- You thrive in collaborative environments while maintaining an independent, proactive, and solution-focused working style
- You have the ability to work efficiently - especially during periods of high inbox volumes
- Ideally, you have some experience in customer service and are comfortable working with customer support platforms
If you like the sound of this role, please apply with the following documents and information:
CV (without a picture)
