Solution Engineer - Post Implementation
Certa (certa.ai) is an AI-native third-party risk management platform that unifies the full third-party lifecycle, from onboarding through continuous monitoring and offboarding. Enterprises from the Fortune 500 to fast-growing startups use our no-code platform to manage vendors, suppliers, and partners across risk, compliance, and ESG. Trusted by Honeywell, Uber, MARS, and Boeing, we've processed over 10 million entities for 100,000+ users across 120+ countries.
Role Overview
As a Solution Engineer (Post-Implementation), you'll be a key member of Certa's Support organization, responsible for the stability, reliability, and correct usage of the Certa platform. You'll troubleshoot issues, answer "how do I" questions, and diagnose configuration or integration problems - without owning ongoing implementation or change delivery. Strong performers may, over time, progress into Managed Services or Solution Architect roles based on business need and demonstrated readiness.
Note: This role requires alignment with U.S. Pacific Time business hours.
What You'll Do
Resolve customer issues: Act as a primary point of conta
