Account Manager

About the Role

Own and grow a portfolio of B2B customers for an AI-powered business communications platform. Working across customer success, product, and marketing, you will help customers adopt the product, realize measurable value, and expand their use over time.

What You'll Do

• Act as the primary contact for assigned customers throughout the customer lifecycle.

• Identify opportunities to expand customer use cases and improve the value they receive from AI-powered phone automation.

• Lead account reviews, discovery conversations, upsells, and renewal discussions.

• Analyze product usage and demonstrate measurable customer impact.

• Own expansion revenue across upgrades, add-ons, and renewals against monthly and quarterly targets.

• Support onboarding and ongoing adoption to strengthen retention.

• Share structured customer and market feedback with product and go-to-market teams.

• Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams.

• Help develop the account management and expansion approach as the business grows.