Customer Success Manager
About the Role
As the first Customer Success Manager, you will own the complete customer journey, from onboarding through expansion, ensuring every customer gets measurable value from an AI-powered sales automation platform. You will sit at the intersection of sales, product, and engineering, serving as the trusted voice of the customer and directly shaping adoption and company growth.
What You'll Do
Own the end-to-end customer journey spanning sales support, onboarding, adoption, and expansion.
Serve as the primary point of contact for customers, building trusted, long-term partnerships.
Lead onboarding and implementation programs to ensure a fast time-to-value for new accounts.
Run workshops and training sessions to accelerate product adoption and share best practices.
Translate customer feedback into actionable insights and influence the product roadmap.
Help customers achieve measurable savings and efficiency gains, including support during key negotiations.
Manage accounts to drive retention, growth, and strategic partnership opportunities.
Collaborate closely with product and engineering t
