Technical Customer Success Manager (Italian)
About the Role
This is a customer-facing role at a seed-stage AI voice automation company serving SMBs across Europe. You will own the full post-sale lifecycle for a portfolio of Italian-market customers, ensuring they get real value from an AI phone assistant platform. It is a high-ownership position where your work directly drives retention, expansion, and customer satisfaction.
What You'll Do
Own a portfolio of Italian SMB customers from onboarding through expansion and renewal.
Spend the majority of your time in calls and video meetings with customers, understanding their needs and improving their setups.
Configure and implement AI assistant workflows for medium-complexity use cases, and coordinate with developers for advanced technical setups.
Run proactive outreach based on usage signals, including low engagement, expansion opportunities, and setup friction.
Identify churn risks early and take targeted action to retain at-risk accounts.
Surface new AI use cases within existing accounts to drive expansion revenue.
Manage your activity autonomously in HubSpot, using established playbooks while testing and iterating on your own ini
