Customer Support Specialist

Location: Prague Remote (Rotating Shifts) ICO cooperation 𖤍 Oddin’s Call Oddin.gg is the global leader in esports data science. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, we provide cutting-edge esports betting solutions worldwide. As our company rapidly expands that’s why we’re looking for a Customer Support Specialist to help us drive our growth! Your Position on the Board Be the Frontline Voice: Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure. Investigate Live Data: Dig directly into back-office tools, Grafana, Freya, and log outputs to verify market states, analyze odds, check JSON payloads, and resolve settlement disputes. Manage Live Incidents: Coordinate multi-client incident responses via incident.io, driving clear updates and conducting seamless escalations with Trading, Product, Risk, and Customer Success. Uphold Integrity & Accuracy: Perform match integrity checks, confirm tournament alignments, update game parameters, and maintain accurate documentation in Jira and HubSpot. Execute Shift Handovers: Collaborate with global offices (including Prague and Lima) to deliver structured shift handovers that keep 24/7 operations running flawlessly. Our Idea of You Esports & Betting Knowledge: solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements).