Service Delivery Technician

Overview

Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.

Responsibilities

• Resolve request/issues in person and remotely via phone support, IM, or email
• Monitor and maintain service queue based on established service level agreements
• Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
• Assist with testing and evaluating various software applications in support of future deployments
• Troubleshoot and repair desktop technologies, printers, and handheld devices
• Assist with departmental moves, adds, and changes
• Assist with maintaining up-to-date documentation within service desk knowledge base
• Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software

Requirements

• 1+ years of relevant experience
• Experience with helpde