Customer Service Advisor – Spanish Speaker

Key Purpose of the Job

 

Fender EMEA has an exciting opening for a Customer Service Advisor, based in our East Grinstead office. You will join a team of Dealer Support Advisors who collectively provide coverage across all of Europe.  In this role, you will support our established dealer network and the Business Development Managers (BDMs) via email and the Fender dealer portal. The role also extends into our Consumer Relations team, where you will assist Spanish-speaking consumers via phone, email and chat.

 

Main Responsibilities

Dealer Support

• Act as the primary point of contact for dealer service queries across Europe via email and the Fender dealer portal.
• Handle product returns, issue RA numbers and track return status with third-party warehouses and couriers (UPS and freight forwarders) for warranty and non-warranty cases, goods sent in error and marketing stock.
• Raise queries with warehouse partners for shipping errors including incorrect, missing or damaged goods.
• Process credit memo requests from the sales and accounts departments through the returns system.
• Assist BDMs with dealer customer service and stock issues.

Consumer Relations Support