Customer Service Representative

Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

We are searching for a Customer Service Representative based in Chiba to support Sales team and retail store by directly communicating with dealers and customers.

Position Summary:

• Provide direct communication and customer service support to FMCJ dealers and consumers via phone, e-mail, fax and print mail.
• Respond to inquiries regarding product specifications, performance, application, pricing, and availability as well as providing historical information for all FMCJ brands.
• Evaluate and troubleshoot possible product performance issues.
• Facilitate consumer product returns, place orders in SAP for parts and replacement products and track orders and shipments.
• If necessary, guide consumers to resources like Fender Distribution Center for physical repairs.
• Connect consumers to Fender dealers, Fender DC and Fender's QI department to resolve customer service and product performance i