Customer Success Lead, Media

This role is based in Soho, New York City and expected to be in office 4 days a week.

Flowcode

Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in media) trust Flowcode to turn physical moments into digital actions, fast.

The Role: Customer Success Lead, Media

We're hiring a Customer Success Lead to run our media vertical, supporting clients like Disney, NBCU, and Paramount. This is a player/coach role. You will manage a team of 3 to 4 Customer Success Managers while owning a book of strategic accounts yourself. You'll partner with the Media Pod Lead to attack the target list across new and existing territory, and you will be the voice of the media pod to leadership and product, escalating the blockers that stand in the way of growth.

You'll thrive in this role if you:

• 7 - 10+ years total, including 5 years managing enterprise clients in media, working