Technical Support Agent

Growe welcomes those who are excited to:

• Work closely with business units and technical teams to clarify requests and track task progress;

• Monitor Grafana boards to assess system performance and detect potential issues;

• Record incidents in JSM/Jira in compliance with established workflows;

• Handle support tickets, ensuring they are updated regularly and resolved promptly;

• Escalate incidents when required, adhering to internal protocols;

• Draft and deliver notifications about scheduled or unscheduled technical activities;

• Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team. 

We need your professional experience:

• 6–12 months of experience in Technical Support or L1 Support;

• English proficiency at B1+/B2 level or higher for written communication and working with technical documentation;

• Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes;

• Ability to use browser DevTools (Network