Posted 2d ago•Remote
VIP Team Lead
LeadRemoteSalary undisclosed
Job Description
We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
We're looking for a VIP Team Lead to run our VIP Managers team day to day, own service quality for our highest-value players, and turn player data into decisions.
📅 Your daily adventures include:
Team leadership
- Lead a team of VIP Managers in daily operations;
- Distribute player portfolios and keep the workload balanced;
- Track capacity and make sure tasks are done on time;
- Run regular 1:1s and performance reviews;
- Onboard, train and develop team members;
- Improve team efficiency together with VIP QA.
VIP player management
- Prioritise High Value and Top VIP players;
- Support the handling of key VIP accounts and escalations;
- Make the call on complex cases and escalate the most critical ones to the Head of VIP;
- Collect VIP player feedback and pass it to the Streams and Retention teams.
Product & platform expertise<
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