Customer Success Consultant II

What you should know about the job:

One of Hotmart’s mantras is “When in doubt, make the customer your priority” and the Customer Success team knows that very well! You will be a consultant who will be creating strategies for the development of our clients in the North American Market. Your core function as an Account Manager will be to manage, grow, support, retain, and develop our clients in Hotmart.

Your responsibilities as an Account Manager market: 

• Improve the revenue and retention of the assigned clients; 
• Implementation of online sales, marketing strategies, and the effective execution of Hotmart tools to improve customer operations and sales;
• Manage the communication and supervision of clients at all levels of the organization. Responsible for building a positive relationship with the  clients and stakeholders (Remote and face-to-face);
• High ability to analyze problems and needs of the clients to articulate solid negotiation arguments and create win-win situations for both parties;
• Develop monthly forecasts and weekly reviews of our customer’s revenue to identify opportunities for improvement and pain points to take action on time;
• Design, implement, and manage forecast processes, and sales planning;<