Customer Support Specialist
At HSI, we’re passionate about helping organisations create safer, healthier and more efficient workplaces through technology. Our software solutions make it easier for businesses to manage health, safety, compliance and risk, replacing manual processes with simple, digital tools.
Solv is HSI’s modern health and safety management platform, designed to help organisations streamline their safety processes, manage compliance and empower their people to work safer every day.
We’re currently recruiting for a Customer Support Specialist to join our team on an approximately 9-month fixed-term contract.
The Customer Support Specialist is the first point of contact for customers, providing professional, timely and accurate support across multiple communication channels. The role manages customer support cases from initial investigation through to resolution, troubleshoots issues, guides customers through platform functionality and works with internal product specialists when required.
By providing clear, practical and customer-focused support, the specialist helps customers get the most from our software and contributes to a positive overall customer experience.
Requirements
- Manage a high volume of customer support cases through an online support system, ensuring timely and accurate responses.
- Provide professional, practical and customer-focus
