IT Manager | Hospitality | Kuwait

We are looking for Candidates who has comprehensive, hands-on experience with Microsoft Dynamics 365 and the ability to design, develop, and implement software programs and IT projects from scratch.

Key Responsibilities:

• Manage IT systems, networks, and infrastructure to ensure high availability, security, and performance.

• Develop IT strategies, policies, and procedures that support business growth.

• Lead and develop the IT team, manage the IT budget, and oversee system upgrades, migrations, and implementation projects.

• Collaborate with department heads, including Operations, Supply Chain, Finance, and Human Resources, to understand business needs and translate them into functional requirements aligned with the Dynamics 365 implementation roadmap.

• Conduct workshops and observation sessions to gather detailed requirements based on approved processes and procedures.

• Perform fit-to-standard and fit-gap analyses against Dynamics 365’s standard capabilities.

• Recommend and implement improvements to business workflows and the use of Dynamics 365 functionalities.

• Configure Dynamics 365 applications, including Customer Engagement (CE), Finance and Operations (F&O), and related modules.

• Customize and publish workflows, business processes, forms, and