Customer Success Engineer
We are looking for an Enterprise Customer Success Engineer to lead complex customer integrations across EMEA. You will serve as a trusted technical partner throughout the integration lifecycle—from implementation planning and deployment through validation, standard tuning, optimization, and ongoing support.
This role is ideal for someone who enjoys solving complex technical problems with customers, translating business and security requirements into practical implementation plans, and improving the systems and processes used to deliver customer outcomes at scale.
You will work closely with Technical Account Managers, Solutions Engineers, Sales, Product, Operations, Detection, Engineering, and Research teams. You will also help customers understand how HUMAN products work, what is required to integrate them successfully, and how to optimize their deployment while partnering with the internal teams responsible for detection and mitigation.
What you’ll do
Own the technical delivery of complex enterprise integrations, including implementation planning, configuration, validation, troubleshooting, and launch readiness.
Lead customer-facing technical meetings, kickoff sessions, integration reviews, standard tuning discussions, and issue-resolution calls
