L1 Parchment Support Engineer

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

As a Tier 1 Technical Support Specialist, you will be the primary point of contact for users seeking technical assistance across our educational platforms, including Canvas (LMS) and Parchment (Awards, Credentials, Record Management) and other Instructure products. Your role involves providing prompt, friendly, and effective troubleshooting or escalation through phone, web-based ticketing systems, and live chat. You will support a diverse range of end-users—including students, faculty, staff, system administrators, and corporate users—advising clients on product usage and acting as a vital liaison to higher tiers in Support.

Job Details

• Location: Eastwood Libis, Quezon City | Hybrid

• Schedule: Monday to Sunday | Shifting Schedule (24/7 coverage)

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