Sales Support Associate I (Project Based)

Position Overview

We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA.

This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

Each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but does not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Essential Job Functions

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.
• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.
• Ensures that all PO information is complete an