Client Care Coordinator (12 months FTC)

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.   White Cross Vets is a growing family of practices with a genuine focus on delivering exceptional care for pets and outstanding experiences for clients. With our commitment to supporting our people, we are proud to have achieved a three-star Best Companies accreditation for five consecutive years. We are not only a trusted choice for pet owners but also an employer of choice within the veterinary profession.   How You’ll Make a Difference   As a Client Care Co-ordinator, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.   You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.   Working Pattern *This is a full-time role working 5 days per week and a share of Saturdays.   Key Responsibilities * Deliver a warm, professional and compassionate experience for every client and patient * Manage appointments, telephone enquiries and client communications efficiently * Handle cash and card payments accurately * Maintain confidentiality and manage sensitive informat