Senior Technical Support Engineer

Location: Bengaluru
Mode: Hybrid

About Josys

Josys is a modern AI-native identity security and governance platform. Enterprise AI adoption has made identity the fastest-growing attack surface, and the hardest to govern. Josys discovers, governs, and secures every identity - human, machine, and AI agent - across every application in the enterprise, allowing security and IT teams to surface risk, control access, and remediate identity threats in real-time. Trusted by over 1,000 organizations and MSPs worldwide, Josys turns identity from the fastest-growing attack surface into an autonomously governed advantage.

For more information, visit josys.com.

About the Role

We are looking for an experienced Technical Support Engineer to join our growing support organization in India.

This role is focused on resolving complex technical issues for our B2B customers and requires someone who is highly hands-on with debugging and troubleshooting. You will work closely with customers to investigate escalated issues, identify root causes, and drive t