E-Commerce Customer Support Advocate

About Keen

Keen builds high-performing CX and operational teams for fast-growing tech companies in the U.S. and Canada. Our teams support complex software platforms used by businesses around the world.

This is not a traditional call centre role. Our teams handle complex work that requires judgment, product knowledge, and real problem solving. The environment is fast-paced, data-driven, and performance-oriented.

In return, Keen offers long-term careers, equitable compensation, and the opportunity to work in the future of the customer support industry. As Tier-1 work is automated by AI, Keen teams focus on the complex work that tech companies will always need.

About the Role

We are hiring Customer Support Advocates to support a fast-growing U.S.-based eCommerce brand operating on Shopify.

This is a customer-first brand with high expectations for service quality. Customer experience is a core part of the business, and every interaction matters.

In this role, you will support customers across the full post-purchase journey including orders, subscriptions, shipping, product questions, and account management. You’ll handle both high-volume and more complex cases, requiring strong judgment, attention to detail, and clear communication.

This is not scripted support. You’ll be expected to think critically, take ownership of outcomes, and resolve issues end-to-end.

The env