Senior Customer Support Advocate
About Keen
At Keen, we don't just deliver services we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.
Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.
We're not a legacy BPO. We're a partner in growth and that's where you come in.
About the Role
We're looking for an experienced Senior Customer Support Advocate to join our team supporting a leading global e-commerce brand. This role is ideal for someone who is passionate about delivering exceptional customer experiences while helping develop and elevate the performance of others through coaching, mentoring, and training.
This role is ideal for someone who thrives in high-pressure environments, learns quickly, and brings a calm, solution-oriented mindset to every interaction. You'll be joining an in office, global, and fast-moving team that values ownership, empathy, and communication.
What You’ll Do
- Deliver exceptional customer support across email, live chat, and phone channels.
- Assist customers with order enquiries, deliveries, returns, refunds, exchanges, payments, accou
