Senior Support Engineer
About LanceDB
AI advances at the speed of its research, and research moves at the speed of its data. LanceDB is the AI-native Multimodal Lakehouse: one system where a researcher curates petabytes of video, audio, and every signal derived from them with a few lines of Python, and the next training run starts as fast as the next idea. Customers like Runway, Midjourney, and Netflix build the future of AI on LanceDB, from frontier and world models to robots and autonomous vehicles.
About the Role
We're looking for a hands-on, technically strong Support Engineer who will be the bridge between our engineering team and enterprise users of LanceDB, helping our customers debug distributed databases built in Rust.
What You’ll Do
As one of the early team members, build our support infrastructure and practices while handling customer cases:
Develop and maintain knowledge-base articles, runbooks, and support tooling that document common issues, best practices, deployment patterns, and performance tuning.
Contribute to metrics around support response-times, resolution times, customer satisfaction, and help build a scalable support organization as we grow.
Work proactively: iden
