Key Account Manager (Ghent)
Lightspeed is looking for an experienced, strategically minded Strategic SaaS Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term.
In this role, you will act as the primary point of contact for our largest hospitality customers in the Benelux region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.
What you’ll do
Act as the main point of contact for our largest and most strategic hospitality customers
Develop and execute strategic account plans to drive growth, retention, and product adoption
Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio
Plan and lead quarterly business reviews and success plans
Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
Bui
