Microsoft Dynamics 365 System Administrator

Essential Duties and Responsibilities

Dynamics 365 Administration and Reliability

·         Administer Dynamics 365 Finance, Supply Chain Management, and Warehouse Management configurations, workflows, system parameters, and approved application settings.

·         Monitor application health, batch jobs, recurring processes, and system performance; investigate failures and coordinate timely resolution.

·         Manage incidents and service requests, prioritize issues based on operational impact, and communicate status and resolution to affected teams.

·         Coordinate updates, releases, environment refreshes, and deployments with IT and implementation partners; maintain change records, test results, and recovery plans.

·         Manage configuration changes across development, test, and production environments using documented approval and release procedures.

Warehouse and Inventory Systems Support

·         Support receiving, putaway, replenishment, inventory transfers, cycle counting, picking, packing, and shipping processes in Dynamics 365.

·         Support order planning, wave processing, order release, warehouse work creation, and mob