French Speaking Player Support Specialist - Work In Sofia, Bulgaria

French Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, consistently delivering excellence in staffing and BPO advisory services.

Job Overview

We are currently seeking an enthusiastic professional for a French Speaking Player Support Specialist position in Bulgaria to join a world-class Gaming & Esports hub. This is an incredible opportunity to turn your passion for digital entertainment into a thriving career while enjoying a seamless relocation to the vibrant heart of Eastern Europe.

Key Responsibilities

• Provide high-quality technical and account support to a global community of gamers via email, chat, and voice channels.
• Maintain deep expertise in current Gaming & Esports titles to troubleshoot complex player inquiries effectively.
• Champion the user experience by identifying recurring issues and escalating technical bugs to the development teams.
• Manage player accounts with a focus on security, verification, and ethical fair-play standards.
• Deliver professional, empathetic, and timely communication that reflects the brand identity of our premium gaming partners.
• Collaborate within an international team to enhance knowledge bases and streamline su