German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria
German Speaking Partner Technical Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across the European BPO and Customer Support Services landscape. As a global partner, we pride ourselves on facilitating career-defining opportunities that foster professional growth and operational excellence.
Job Overview
We are currently seeking a dynamic professional for the German Speaking Partner Technical Solutions Consultant position in Bulgaria. This role is perfect for a customer-centric expert looking to advance their career within the vibrant Customer Support Services industry while benefiting from one of the most attractive relocation packages for jobs in Bulgaria.
Key Responsibilities
- Provide high-level technical support and consultancy to partners within the Customer Support Services network.
- Troubleshoot complex technical issues with precision, ensuring a seamless user experience for German-speaking clients.
- Maintain detailed documentation of all support interactions within the Customer Support Services ticketing system.
- Collaborate with cross-functional teams to optimize technical workflows and service delivery protocols.
- Act as a primary point of contact for resolving high-priority technical escalations effectively.
- Consistently meet performan
